When your business is running well, it can have hugely beneficial effects for employees, customers, and your overall profitability.
Having the peace of mind that important areas are taken care of can’t be underestimated. We’ve identified four areas that can make a huge difference to the way your company runs.
Managed IT Services
Choosing an IT company that offers managed services is one of the best ways to ensure that you have the IT resources to meet your needs both now and in the future. A managed services provider can provide break-fix maintenance, cybersecurity, and firewalls, planning, and consultancy services. You get the benefit of their professional experience and knowledge without having the costly overheads of an in-house IT team.
Choose an IT company that you can work in partnership with as your company evolves and expands in the future.
Team Project Management
In today’s businesses, it can be difficult to keep track of all of the jobs and projects you are undertaking. Now that remote working is becoming more popular, teams can be spread across different countries.
Fortunately, there are a number of great team management tools out there to facilitate project management and collaboration.
Some of the most popular ones include:
- Facebook Workplace
Strong Company Culture
Everyone wants to work at a company with a great culture. But beyond happy employees, focusing on culture actually has far-reaching benefits. These include lower employee turnover, higher levels of productivity, a reduced number of sick days taken, improved reputation, and better business performance overall.
Happy employees are engaged, employees. If you think your company culture needs work, the best thing that you can do is to ask your employees how they would improve it. Many employees make the mistake of thinking that perks will cover any issues created by poor company culture. According to a survey by Gallup, only 36% of employees are engaged.
Communication with clients in a timely fashion is absolutely essential for business. Poor lines of communication can lead to errors and misunderstandings which ultimately cost your business.
A shared mailbox isn’t going to cut it in today’s market. Instead, there are a number of customer communication tools that you can utilize including:
- Helpdesk software – Zendesk, Fresh Desk, Intercom
- Website chat – Hubspot, Facebook messenger, ChatBot
- CRM – Hubspot, Pipedrive, Capsule, Zoho
- Email marketing – SendInBlue, Mailchimp, Constant Contact
- Forums/Communities – Facebook, Slack
- Surveys – Typeform, Survey Monkey
- Reviews – G2, TripAdvisor, Trust Pilot
- Social listening/sentiment tracking – Sprout Social, Brand Watch
By using a range of communications tools, you are perfectly placed to be able to engage with your clients on a platform that they prefer.
When running a business, it can seem like there are so many plates to keep spinning. By taking the time to identify key areas, you can take steps to improve these areas and ensure that they are working well. Then you can have peace of mind in knowing that your bases are covered.