What Can VoIP Do for My Business?

If you have ever heard of Voice over Internet Protocol, or VoIP, it is a technology setting the current standard for business telephone communication. Looking into it might be daunting, as VoIP has many benefits, but if you have any basic questions about VoIP, here is everything you need to know. 

What Is VoIP? 

VoIP allows you to make telephone calls at a low cost anywhere in the world, except that you do it over the internet rather than a standard phone line. Many businesses have now made the switch from an outdated landline to VoIP. 

How Does VoIP Work? 

VoIP replaces the need for phone wires and lines with the internet. When you speak into a VoIP telephone, your voice gets converted into data and gets transmitted over the internet, similar to an email. The recipient receives your information as a voice.

Where Can You Use VoIP?

VoIP is the technology behind Skype. If you use Skype, the audio quality is often clearer than a typical phone call. Wherever in the world you are using it, as long as you have an internet connection, it is a very useful protocol. Of the many IT services in Austin, VoIP is a tool to give you more for your business than just cheaper phone calls. You can use VoIP to connect with businesses all across the world, and if you are already paying for an internet connection, it substitutes your need for a phone line.

What Are the Benefits of VoIP for Business? 

If you are considering upgrading your business phone line to a virtual telephone system, here are some of the benefits VoIP can help you:

More Features Than a Telephone Line

From voicemail, to email voicemail, and even the capability for hold music, the features are more diverse than a standard telephone line.


Comparing a standard telephone system to a VoIP phone system, a standard telephone system is limited to a number of channels per circuit, either 2 or 30 per circuit, which makes it hard to upscale as more calls come in. A VoIP system is easily scalable since you can add more employees to the system as needed. 

Easier to Fix

The majority of VoIP related issues are fixed easily and quickly. With a traditional telephone line, operations an engineer called and the system shut down for maintenance. VoIP issues can get fixed easily by an IT service provider in a matter of minutes.


A very useful component of VoIP in the current climate is its flexibility, as the phones can get moved across offices with minimal effort. Employees can travel or work remotely with their VoIP phone numbers.

A Robust Option

VoIP is the primary method for many businesses to communicate because of the sophistication of internet connectivity. As a result, VoIP is a very attractive prospect for businesses of any size.

VoIP services are a fantastic option for SMBs. But you will only get the most out of it if you have proper support. If you do not work with an IT services company, now is the time to make the most of this current technology.