Are you looking to form a lasting and productive partnership with your managed service provider (MSP)? If so, there are certain steps you can take to ensure that the relationship is built on a solid foundation and runs smoothly.
1. Define Your Expectations
Before you even begin working with an MSP, it’s important that you have a clear understanding of what you expect from the relationship. What specific services do you need? What are your goals for outsourcing these services? By having a firm understanding of your needs and expectations, you’ll be able to better communicate them to your MSP – setting the stage for a more effective partnership.
2. Do Your Homework
Not all managed service providers are created equal, so it’s important to do your research before selecting one. Ask around for recommendations, read online reviews, and compare pricing. By choosing an MSP that is a good fit for your business, you’ll be able to get the most out of the relationship.
3. Establish Clear Communication Channels
Regular communication is key to ensuring a successful partnership with a managed service provider. Make sure you have established clear lines of communication and are using them frequently. This will help avoid any misunderstandings or confusion down the road.
4. Be Prepared to Share Resources
In order for an MSP to be effective, they need access to certain resources – such as passwords, login information, and contact lists. Be prepared to share these resources upfront so that your MSP can hit the ground running.
5. Set Clear Guidelines
To avoid any misunderstandings, it’s important to set clear guidelines from the start. What level of access does your managed service provider need to your systems? What are your expectations for response times? By having these conversations early on, you can avoid any issues down the road.
6. Keep an Open Mind
An MSP can bring a lot of value to your business, but only if you’re willing to listen to their recommendations. While you don’t have to take every suggestion they make, it’s important to at least hear them. You may be surprised at the helpful insights an MSP can provide.
7. Cooperate and Collaborate
In order for your managed service provider to be successful, they need your cooperation and collaboration. Be prepared to work with them as a team and don’t hesitate to ask for help when needed. By doing so, you’ll ensure that your MSP is able to provide the best possible service.
8. Don’t Micromanage
While it’s important to be involved in the process, you don’t want to micromanage your MSP. Trust them to do their job and resist the urge to constantly check in on their progress. This will only lead to frustration on both sides.
9. Pay Your Bills on Time
To keep your managed service provider relationship running smoothly, it’s important to pay your bills on time. This shows that you’re serious about the partnership and are committed to meeting your financial obligations. Additionally, paying on time will help build trust between you and your MSP.
10. Provide Feedback – Both Positive and Negative
Finally, don’t forget to provide feedback to your MSP – both positive and negative. By letting them know what’s working well and what could be improved, you can help ensure that the relationship is always moving in the right direction.
By following these tips, you can set yourself up for a successful partnership with your managed service provider. By working together and communicating frequently, you can ensure that your business always has the support it needs to succeed.